Shipping policy

Thank you for shopping with KUROVA.

Order Processing

Orders are typically processed within 2–5 business days after your order is placed. During product launches, holidays, or periods of high demand, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Carriers

KUROVA ships all domestic orders using UPS and USPS. The carrier selected for your shipment will depend on your location, package size, and the shipping method chosen at checkout.

Estimated delivery times begin once your order has been shipped and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address, package weight, and selected shipping service.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to become available after receiving your shipping confirmation.

Lost or Delayed Packages

Once a package has been handed over to the shipping carrier, KUROVA is not responsible for delays caused by the carrier, weather, customs, or other circumstances outside of our control.

If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier directly before reaching out to us.

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address at checkout. KUROVA is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping information, please contact us immediately at kurovaclothing@gmail.com. We cannot guarantee changes once an order has entered processing.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at kurovaclothing@gmail.com with your order number and photos of the item and packaging. We will review your claim and work with you to provide an appropriate resolution.

Returns

All sales are final. KUROVA does not accept returns, exchanges, or cancellations due to sizing, change of mind, or personal preference. Please review our sizing guides carefully before placing your order.